Resume

TESS CROSSEN
Senior Learning Experience Designer

I am an experienced Learning Experience Designer with 20+ years of experience in learning design and program management. I have provided leadership to a variety of corporate and higher education institutions, resulting in the successful implementation of learning experiences with improvements of at least 25% for global customers in 20 years.

Please download my detailed resume to learn about my projects and skills: Tess Crossen Professional Resume

 Skills

Articulate 360

Adobe Design Suites

Adult Learning and Pedagogy

Process and Program Management

Instructional Design and User Interface Design (UX)

 Education
Masters
Instructional Systems Design 1999-2002
The Pennsylvania State University
CGPA: 
 Experience
1. Insys Design Works, LLC
Senior Learning Experience Designer/Owner
05, 2023 - ,
Provides consultation and design services to universities and companies. * Developed and managed instructional design initiatives that exceeded RFP standards and significantly enhanced workplace competencies by 30% in 10 years. * Manage teams of designers to successfully launch 20 new training programs, resulting in a 30% increase in employee retention and a 15% decrease in training costs. * Craft engaging and impactful instructional experiences and materials for corporate,medical, science, and technology fields, enhancing learning outcomes by 90% in 15 years. *Streamline production of instructional media, reducing turnaround time by 50% and increasing overall client satisfaction.

2. Johns Hopkins University Carey School Of Business
Learning Experience Designer
07, 2023 - 01, 1970
Designs and develops prototypes for research, leading to the implementation of newlearning strategies resulting in 25% decrease in course dropouts. •Improves course completion rate by 25% through redesigning learning materials and incorporating interactive activities in 5 months. •Collaborates with stakeholders to align content and context, leading to 95% employee satisfaction with learning experiences.

3. Keiser University
Instructional Designer
09, 2020 - 05, 2023
Improved user experience by 30% through developing interactive learning experiences using Articulate Storyline and Captivate. •Managed cross-functional teams to deliver over 100 courses on time and within budget,resulting in a 25% improvement in learning outcomes in 2 years •Utilized innovative instructional design strategies to improve learner performance by 25%.

4. Wiley Education
Instructional Designer
09, 2015 - 11, 2019
Led cross-functional teams to manage projects across multiple disciplines, resulting in the successful completion of 50 courses within budget and on time. •Increased efficiency by 30% by developing multimedia for complex concepts in finance,accounting, law, ops management and supply chain.

5. Eberly College Of Science
Director Of Online Learning
08, 2008 - 05, 2015
Increased revenues from $250K a semester to over $4.5 million by growing the college\'sportfolio. •Maintained 100% retention rate for online learning department, ensuring faculty and staff satisfaction and success. •Received 95% positive feedback from students by creating and teaching engaging courses in Liberal Arts, Hard Sciences, Government, and Business.